Terms of Service

1. Acceptance of Terms

By accessing or using the EnnHealth Psychiatry website (ennhealth.com), scheduling appointments, or receiving services from EnnHealth Psychiatry ("EnnHealth," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Services

EnnHealth Psychiatry provides psychiatric and mental health services, including but not limited to:

• Psychiatric evaluations and diagnostic assessments
• Medication management and prescribing
• Individual therapy and counseling
• Telehealth consultations via secure video
• On-site facility psychiatric services (Central Florida)
• Emergency department tele-psychiatry consultations
• Direct Psychiatry Care (DPC) membership plans

Services are provided by licensed, board-certified psychiatric providers under the clinical direction of Dr. Nageley Michel, DNP, PMHNP, FNP.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age (or have a parent/guardian consent for minor patients)
• Be physically located in a state where our providers are licensed at the time of service
• Provide accurate and complete personal and health information
• Have access to a device with internet connectivity for telehealth sessions

4. Telehealth Services

Nature of Telehealth

Telehealth involves the delivery of healthcare services using electronic communications. You understand that:

• Telehealth is not a substitute for in-person emergency care
• Technical difficulties may occasionally interrupt or prevent sessions
• While we use encrypted, HIPAA-compliant platforms, no technology is 100% secure
• You are responsible for ensuring a private, safe environment during sessions

Prescribing

Our providers may prescribe medications as part of your treatment plan. Prescriptions are subject to clinical judgment, state and federal regulations, and DEA requirements. We reserve the right to decline prescribing any medication that we determine is not clinically appropriate.

5. Patient Responsibilities

As a patient, you agree to:

• Provide truthful, accurate, and complete information about your health history
• Inform us of all medications you are currently taking
• Follow your treatment plan and communicate concerns to your provider
• Attend scheduled appointments or cancel/reschedule within the required timeframe
• Maintain a safe, private location during telehealth sessions
• Not record telehealth sessions without prior written consent from your provider
• Contact 911 or go to the nearest emergency room for medical emergencies

6. Payment Terms

Insurance-Based Care

We accept most major insurance plans. Copays, coinsurance, and deductibles are due at the time of service. You are responsible for understanding your insurance benefits and any amounts not covered by your plan.

Direct Psychiatry Care (DPC) Memberships

• Membership fees are billed monthly on the date of enrollment
• Payment is due in advance for each billing period
• You may cancel your membership at any time — cancellation takes effect at the end of the current billing period
• No refunds are provided for partial months
• Membership does not replace health insurance and does not cover hospitalizations, lab work, imaging, or prescriptions at pharmacies

Self-Pay

Self-pay rates are available for patients without insurance. Payment is due at the time of service. Superbills are provided for patients who wish to submit claims to their insurance for out-of-network reimbursement.

7. Cancellation & No-Show Policy

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations (less than 24 hours) and no-shows may incur a fee. Please refer to our Cancellation Policy for full details.

8. Emergency Situations

EnnHealth Psychiatry is not an emergency service. If you are experiencing a medical or psychiatric emergency:

• Call 911 immediately
• Go to your nearest emergency room
• Call or text 988 (Suicide & Crisis Lifeline)
• Text HOME to 741741 (Crisis Text Line)

9. Intellectual Property

All content on ennhealth.com — including text, graphics, logos, images, and software — is the property of EnnHealth LLC and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, EnnHealth Psychiatry shall not be liable for:

• Indirect, incidental, or consequential damages arising from your use of our services
• Interruptions or failures of telehealth technology
• Unauthorized access to your information due to circumstances beyond our control
• Actions or decisions you make based on information provided during treatment

Nothing in these Terms limits liability for gross negligence, willful misconduct, or malpractice.

11. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through:

1. Informal resolution: Contact us first to attempt to resolve the issue directly
2. Mediation: If informal resolution fails, disputes will be submitted to mediation in Lake County, Florida
3. Governing law: These Terms are governed by the laws of the State of Florida

12. Modifications

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Us

If you have questions about these Terms of Service:

EnnHealth Psychiatry
1230 Okaley Seaver Dr, Suite 101
Clermont, FL 34711
Phone: (407) 796-2406
Email: contact@ennhealth.com