Resources

Terms of Use

Last Updated: August 24, 2024

Welcome to EnnHealth (“we,” “us,” “our”). By accessing or using our website www.ennhealth.com (the “Site”) and services, you agree to comply with and be bound by these Terms of Use (“Terms”). Please read them carefully. If you do not agree to these Terms, you should not use our Site or services.

1. Use of the Site

• Eligibility:

  • The Site and our services are intended for individuals aged 18 and older. By accessing our Site, you represent that you are at least 18 years old.

• Permitted Use:

  • You may use our Site and services only for lawful purposes. You agree not to use our Site for any purpose that is illegal or prohibited by these Terms.

• Account Security:

  • If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Health Information

• Disclaimer:
  • The information provided on our Site is for general informational purposes only and should not be construed as medical advice. The content is not intended to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

3. Intellectual Property

• Ownership:

  • All content, features, and functionality on the Site, including text, graphics, logos, images, and software, are the exclusive property of EnnHealth or its licensors and are protected by copyright, trademark, and other intellectual property laws.

• Limited License:

  • We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. You may not modify, reproduce, distribute, or create derivative works based on any content on the Site without our prior written consent.

4. Prohibited Activities

You agree not to:

• Use the Site in any way that could disable, damage, or impair the Site or interfere with any other party’s use of the Site.
• Attempt to gain unauthorized access to any part of the Site or its related systems, servers, or networks.
• Introduce viruses, malware, or any other harmful material to the Site.
• Use any robot, spider, or other automated means to access the Site for any purpose without our prior written permission.

5. Links to Third-Party Websites

Our Site may contain links to third-party websites that are not owned or controlled by EnnHealth. We do not endorse or assume responsibility for the content or practices of these third-party websites. You access third-party websites at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law, EnnHealth and its affiliates, officers, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use of, or inability to use, the Site or services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any errors or omissions in the content on the Site.

7. Indemnification

You agree to indemnify, defend, and hold harmless EnnHealth, its officers, employees, and affiliates from and against any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the changes.

9. Termination

We reserve the right to suspend or terminate your access to the Site or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or the Site.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Florida for the resolution of any disputes arising out of or relating to these Terms or your use of the Site.

11. Contact Information

If you have any questions about these Terms or the use of our Site, please contact us at:

EnnHealth
1230 Oakley Seaver Drive, Suite 101
Clermont, FL 34711
Email: contact@ennhealth.com
Phone: 407-796-2406

Privacy Policy

Last Updated: August 24, 2024

EnnHealth (“we,” “us,” “our”) operates as a mental health clinic committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.ennhealth.com (the “Site”) and use our services.

1. Information We Collect

• Personal and Health Information:

  • We collect personal information such as your name, contact details, date of birth, and health-related information that you provide when you use our services, schedule appointments, or communicate with us.

• Medical Records:

  • In the course of providing mental health services, we may collect and maintain medical records that include details about your mental health history, treatment plans, medications, and other relevant health data.

• Usage Data:

  • We collect information about your interactions with our Site, such as your IP address, browser type, device type, operating system, pages visited, and the time spent on the Site.

• Cookies:

  • We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide mental health services, including assessment, diagnosis, treatment, and care management.
• Communicate with you regarding appointments, treatment plans, and other relevant updates.
• Protect your health and safety by complying with legal and regulatory obligations.
• Improve our services, Site functionality, and user experience.
• Personalize your experience on our Site and deliver relevant content.
• Conduct research and analysis to improve our mental health services, ensuring all research is de-identified and anonymized.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Healthcare Providers:

  • We may share your health information with other healthcare providers involved in your care to ensure continuity and coordination of services.

• With Service Providers:

  • We may share your information with third-party vendors who assist us in operating our Site, managing appointments, or providing services to you.

• Legal Compliance:

  • We may disclose your information if required by law, including complying with subpoenas, court orders, or other legal processes, or in response to requests by public authorities.

• In Case of Emergency:

  • We may share your information to protect your health or safety or the health and safety of others in an emergency situation.

• Business Transfers:

  • If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Your Rights and Choices

You have the right to:

• Access and Receive a Copy:

  • Access and receive a copy of your personal and health information.

• Correct or Update:

  • Correct or update any inaccuracies in your personal information.

• Request Deletion:

  • Request the deletion of your personal information, subject to legal and medical record retention requirements.

• Restrict Processing:

  • Restrict the processing of your personal information in certain circumstances.

• Withdraw Consent:

  • Withdraw your consent for specific uses of your information, such as marketing communications, by contacting us directly.

5. How We Protect Your Information

We implement strict security measures to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure storage systems, and access controls. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.

6. Telehealth Services

If you use our telehealth services, we ensure that your sessions are conducted over secure, encrypted platforms. Your privacy and confidentiality are our top priorities during online consultations.

7. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware of any unauthorized data collection from children, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our Site and updating the “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EnnHealth
1230 Oakley Seaver Drive, Suite 101
Clermont, FL 34711
Email: contact@ennhealth.com
Phone: 407-796-2406

Electronic Communication Policy

At EnnHealth, we recognize the convenience and efficiency of electronic communication, including SMS, email, voicemail, and text messaging, in enhancing our services and communication with clients. This policy outlines how we use electronic communication, the associated risks, and the measures we take to protect your personal and health information.

1. Purpose

This policy aims to establish guidelines for the use of electronic communication to ensure the privacy, security, and effective management of client information in compliance with applicable laws and regulations.

2. Consent for Electronic Communication

Before engaging in any electronic communication with EnnHealth, clients are required to sign a consent form that outlines:

• Types of Communication:

  • SMS, email, voicemail, and text messaging. Consents are found under the resource section of our website

• Information Transmitted:

  • Appointment confirmations, treatment updates, educational materials, administrative information, and support responses.

• Associated Risks:

  • Communication Risks: Electronic communications may not be fully secure. There is a risk that the content, including personal health information, could be intercepted or accessed by unauthorized parties.
  • Responsibility: Clients are responsible for providing accurate contact information and notifying EnnHealth of any changes. Clients should also take precautions to protect their electronic devices and accounts from unauthorized access.

• Revocation of Consent:

  • Clients may revoke their consent for electronic communication at any time by contacting EnnHealth. Revoking consent may limit our ability to provide timely information.

3. Use of Electronic Communication

EnnHealth may use electronic communication to:

• Confirm appointments and send reminders.
• Provide updates on treatment plans or medications.
• Share health-related educational materials.
• Respond to inquiries and provide support.
• Send administrative information, such as billing statements.

Third-Party Services:
We may use secure, HIPAA-compliant third-party services to facilitate electronic communication. These providers adhere to strict privacy and security standards to protect your information.

4. Limitations and Restrictions

• Sensitive Information: EnnHealth will avoid sending highly sensitive personal health information via electronic communication unless it is encrypted or otherwise secured.
• Communication Preferences: Clients may choose their preferred method of communication and may opt-out of certain types at any time by contacting us. However, opting out may limit our ability to provide timely information.
• Non-Electronic Alternatives: Clients preferring non-electronic communication methods can request alternative means, such as postal mail or in-person meetings.

5. Emergency Communication

Electronic communication should not be used for emergencies or urgent health issues. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately.

6. Privacy and Security Measures

EnnHealth employs industry-standard security measures to protect electronic communications, including:

• Encryption: All sensitive information transmitted electronically is encrypted using SSL/TLS protocols.
• Secure Servers: Data is stored on secure servers with access controls.
• Regular Security Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.

Client Responsibilities:

• Use strong, unique passwords for electronic accounts.
• Keep electronic devices secure with passwords or biometric locks.
• Report any suspected unauthorized access to EnnHealth immediately.

Data Breach Protocol:
In the unlikely event of a data breach involving electronic communications, EnnHealth will notify affected clients in accordance with applicable laws and regulations.

7. Data Retention and Deletion

• Retention Period: Electronic communications will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Deletion Requests: Clients may request the deletion of their electronic communications by contacting EnnHealth. Such requests will be processed in compliance with legal obligations.

8. Client Rights and Access

Clients have the right to:

• Access and review their electronic communications.
• Request corrections to any inaccurate information.
• Understand how their information is used and shared.

9. Changes to This Policy

EnnHealth may update this Electronic Communication Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant changes will be communicated to clients via email or through our website. The effective date of the current policy is September 23, 2024.

10. Contact Information

If you have any questions or concerns regarding our Electronic Communication Policy, please contact us at:

• Email: contact@ennhealth.com
• Phone: 407-796-2406
• Mailing Address:
  1230 Oakley Seaver Drive, #101
  Clermont, FL 34711

Important Information Before Your Appointment with EnnHealth

1. Medication Management

• Services Offered:
  • EnnHealth provides comprehensive medication management services when appropriate, as determined by your provider.
• Stimulant Prescriptions:
  • We Do Not prescribe stimulants
• Benzodiazepines:
  • We do not prescribe benzodiazepines (e.g., Xanax, Ativan, Klonopin, Valium, Ambien). If you are currently taking these medications and wish to discontinue, our team can assist you in safely tapering off over time.
• Crisis Management:
  • EnnHealth does not provide crisis management services. In the event of an emergency or life-threatening situation, please call 911 or visit the nearest emergency department immediately.

2. Appointment Policies

• Cancellation and Rescheduling:
  • Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer your time slot to others in need.
• Cancellation Fees:
  • A fee of $75 will be charged for cancellations made less than 24 hours before your appointment or for no-shows. You are financially responsible for missed appointments without appropriate notice.
• Punctuality:
  • Arriving more than 10 minutes late may result in the cancellation or rescheduling of your appointment. You may use the remaining time of your appointment, but no extension will be granted.
• Emergency Changes:
  • In case of emergencies requiring changes to your appointment, please contact our office immediately. We will do our best to accommodate your needs, but cannot guarantee immediate rescheduling.
• Repeated Cancellations:
  • Repeated cancellations or missed appointments may lead to discharge from our practice to ensure we can provide care to other patients.

3. FMLA and Disability Services

• Psychiatric Evaluations:
  • We do not offer one-time psychiatric evaluations for employment, medical clearance, disability, or legal matters. However, for established patients (minimum of 6 months), evaluations may be considered on a case-by-case basis at the provider’s discretion.
• Form Completion:
  • If you require STD/FMLA forms to be completed, an appointment is necessary. Fees ranging from $50 to $150, depending on complexity, will apply to form submissions or medical record reviews requiring significant attention outside of scheduled appointments.
  • Routine tasks, such as medication refills or communication with other providers involved in your care, are not subject to these fees.

4. Prescription and Refill Policies

• Medication Lists:
  • Please bring an updated list of your medications to each visit to facilitate effective medication management.
• Visit Frequency:
  • The frequency of your visits will be determined based on your condition, symptoms, and other support systems.
• Non-Controlled Substances:
  • Prescriptions for non-controlled substances may be provided for up to 90 days after stability is achieved.
• Controlled Substances:
  • Controlled substances require a monthly visit for refills. No automatic refills will be provided.
  • The Prescription Drug Monitoring Program (PDMP) will be checked with each refill, and periodic urine drug screens may be required.
• Refill Requests:
  • Please request refills when you have at least three days of medication remaining to avoid running out.
  • Check with your pharmacy first to see if refills are available before contacting us.

5. Medical Records Requests

• Confidentiality:
  • Your medical records are confidential. A signed Release of Information (ROI) is required to send your records to another healthcare provider.
• Providing Information:
  • Please provide the necessary contact information for your new provider when making a records request.

6. Telehealth Services

• Availability:
  • EnnHealth offers telehealth appointments for eligible services. Please ensure you have a stable internet connection and a private space for your virtual visit.
• Technical Issues:
  • If you experience technical difficulties during your telehealth appointment, please contact our office as soon as possible to reschedule.

7. Privacy and Confidentiality

• HIPAA Compliance:
  • EnnHealth adheres to all HIPAA regulations to protect your privacy and the confidentiality of your medical information.
• Data Security:
  • We utilize secure systems to store and transmit your health information. Please notify us immediately if you suspect any unauthorized access to your records.

8. Insurance and Payment

• Accepted Insurance:
  • EnnHealth accepts a variety of insurance plans. Please verify your coverage prior to your appointment.
• Payment Policies:
  • Payment is due at the time of service unless other arrangements have been made. We accept cash, credit/debit cards, and certain insurance plans.
• Financial Assistance:
  • If you are experiencing financial hardship, please contact our office to discuss possible assistance or payment plans.

9. Patient Responsibilities

• Accurate Information:
  • Provide accurate and complete information about your medical history, current medications, and any other relevant health details.
• Follow-Up:
  • Adhere to the treatment plan and follow-up appointments as recommended by your provider to ensure optimal health outcomes.

10. Contact Information

If you have any questions or need further clarification on our office policies, please contact us at:

• Email: contact@ennhealth.com
• Phone: 407-796-2406
• Mailing Address:
  1230 Oakley Seaver Drive, #101
  Clermont, FL 34711